Subscriber Concierge is a powerful CRM solution that increases subscriber satisfaction as it reduces your back office efforts. Subscribers easily manage their subscriptions — at their convenience — by communicating via an Internet portal. And because Subscriber Concierge automates transactions, you can focus precious resources on other business issues.

Subscriber Concierge delivers the flexibility to target promotions based on customer variables — so you can offer different subscribers different prices, delivery options or other incentives. As a result, you can better foster loyalty, increase retention, and generate new revenues.

• Build and maintain a subscriber email address database
• Support different marketing campaigns targeting different subscribers or recently stopped subscribers
• Present relevant messages and offers when subscribers login or process transactions
• Provide a single portal for subscriber services
• Increase advertising revenue using electronic newsletters targeting specific subscriber groups

• Schedule vacation holds
• Request redelivery
• Submit complaints and inquiries
• Order previous editions of the paper
• Switch to automatic payment plans
• Upgrade subscriptions
• Manage payments or other services
• Start new subscriptions